Front Office Assistant

Westlake Psychiatry & Psychology Associates is a private pay, mental wellness clinic that provides medication management, psychotherapy, and psychological testing in an outpatient setting. We are dedicated to helping families and individuals of all ages to effectively address a wide array of neurological and psychiatric conditions. Our practice is quickly growing, and we are seeking a Medical Assistant to provide clinical support to our patients. We’re looking for someone who is committed to excellence, has strong attention to detail, and enjoys problem-solving. This position would be a great opportunity for pre-medical or allied health professionals interested in obtaining clinical experience. If you are professional, reliable, friendly, and want to help our practice grow, we'd love to meet you!

 

RESPONSIBILITIES:

  • Assist with patient check-out/ check-in (i.e. collecting payment, scheduling follow-up appointments, etc.)

  • Multi-task with ease. For example: Answering a phone call then gracefully placing the caller on hold to register an arriving patient and notifying the doctor of the patient's arrival, returning to the phone call, and transcribing a message accurately for a 2nd doctor.

  • Maintain the cleanliness of waiting areas and other offices, ensuring a professional environment for patients and their families.

  • Dresses professionally are articulate and capable.

  • Takes pride in very reliable attendance.

  • Fluent in Microsoft Office and able to quickly learn and master scheduling software and complex phone systems.

 

QUALIFICATIONS:

Available to work full-time.

 

Experience preferred:

  • Office Administration: 1 year

  • Medical Office: 1 year

 

Skills preferred:

  • Detail-oriented - quality and precision-focused

  • People-oriented - supportive and fairness-focused

  • Team-oriented - cooperative and collaborative

  • Demonstrated strong customer service and communication skills

  • Organizational and time management skills

  • Possess a strong work ethic and a high level of professionalism

  • A team player who handles multiple projects simultaneously in a fast-paced environment

 

SPECIFICS:

Job Type: Full-time

Rate: Negotiable based on experience

COVID-19: We are currently seeing patients via telehealth and in person. Masks are required.

 

Benefits

Paid Holidays

Paid Time Off

401K Retirement Plan

Health/Vision Insurance

Half-day on Fridays

 

Apply by emailing a cover letter and resume to sarah@westlakepsychiatry.com. Applications with a cover letter will be given preference.